Privacy policy.

Page Updated: 22 December 2024

At Collis & Campbell, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website (collisandcampbell.com) or purchase products from our online store, which is hosted on Squarespace.

1. Information We Collect

We may collect the following types of information:

a. Personal Information You Provide:

  • Name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Payment information (processed securely through Squarespace or third-party payment processors)

b. Automatically Collected Information:

  • IP address

  • Browser type

  • Device information

  • Browsing behaviour on our site

This data is collected via cookies and similar tracking technologies to improve user experience and website performance.

2. How We Use Your Information

We use the information collected for:

  • Processing and fulfilling orders

  • Communicating with you about your order, inquiries, or promotions

  • Personalising your shopping experience

  • Improving our website and services

  • Complying with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with:

  • Service Providers: Payment processors, shipping companies, and Squarespace to complete transactions and manage the website.

  • Legal Compliance: Authorities if required by law.

  • Analytics Tools: To better understand website traffic and improve functionality (e.g., Google Analytics).

4. Cookies and Tracking Technologies

Cookies are small text files stored on your device to help improve your browsing experience. We use cookies to:

  • Enable website functionality

  • Track website usage and analytics

  • Personalise your experience

You can manage or disable cookies through your browser settings. However, doing so may limit some functionalities of our website.

5. Data Security

We implement robust security measures to protect your personal data from unauthorized access, alteration, or disclosure. Payment information is processed securely through Squarespace's PCI-compliant system or other third-party payment processors.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access the personal information we hold about you

  • Request corrections or updates to your data

  • Request deletion of your personal information

  • Opt-out of marketing communications

To exercise these rights, please contact us at support@collisandcampbell.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

8. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

10. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us at:

Collis & Campbell

35 Meadow Walk, Walton On The Hill, Tadworth, KT20 7UF

support@collisandcampbell.com

02039 735 331

This policy ensures compliance with privacy regulations such as GDPR, CCPA, and others applicable to our operations.